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BOOK DIRECT
AND SAVE!
Check below for the most frequently asked questions that we get here at Queen Kapiolani Hotel. If you have a question that isn't listed below please call or contact us and we'll be happy to answer your question!
You can book direct by clicking here – Reservations – or by calling 1.800.533.6970
Changes can be made by calling our Reservations Department any time at 1.800.533.6970. Cancellations can be made up to 72 hours prior to arrival without penalty by calling our Reservations Department.
Check-in at Queen Kapiolani Hotel begins at 3pm and check-out is at 11am. A valid government-issued photo ID and major credit card are required upon check-in.
Yes, Queen Kapiolani offers onsite valet parking for only $50 (plus tax) per day, based on availability.
The Queen Kapiolani Hotel is a Pet Friendly Hotel. A one time $250 non-refundable pet fee will be collected at check-in. Pets may include dogs and cats with a maximum occupancy of 2 pets per room with a combined weight of up to 100 lbs.
All of our guest rooms and common areas are non-smoking. Hawaii State law also permits smoking within 20’ of a building.
Children 17 years old and under are free. Children 18 years old and over will require an extra person charge of $55/day. Should a guest require a rollaway, then an additional daily rollaway fee of $55/day shall apply.
We are happy to accommodate large groups and special events, all handled through our Sales & Catering Department. You can fill out an RFP or call 808.931.4424
Queen Kapiolani Hotel has daily fitness and entertainment programming offered both on and off site. Plus with so much to do in Waikiki and beyond we are happy to help you get out and explore.
The Queen Kapiolani Hotel is approximately 10 miles from the airport.
The Queen Kapiolani Hotel does not provide hotel transfers. however we do recommend Island Express Shuttle as our preferred transportation company. To reserve your shuttle transfer, please click here.
The name on the credit card on file must match the name on the reservation. If you would like to pay for someone else's room, we advise to mail in a cashier's check (no personal checks) or do a wire trasnfer. This applies to F.I.T. (Flexible Independent Traveler) bookings only.
If you have any questions, please contact our Reservations team at 808.931.4420.
In honor of Queen Kapiolani and her legacy, we have partnered with Hawaiian Legacy Reforestation Initiative to plant 1,000 trees to help rehabilitate Hawaii's threatened native ecosystem. We add a one time "Tree Dollar" ($3) fee to each stay that goes directly to HLRI's thriving reforestation program- you may opt-out if you choose not to support this program at check in.
