You can book direct by clicking here – Reservations – or by calling 1.800.533.6970

Changes can be made by calling our Reservations Department at (800) 533-6970. Cancellations can be made up to 72 hours prior to arrival without penalty.

For stays between December 25 – January 2: Cancellations must be made 15 days or more prior to arrival to avoid a two-night room and tax charge.

Cancellation policies may vary depending on your booking rate or dates. Please refer to your reservation confirmation for details or contact us at reservations@queenkapiolani.com.

Check-in at Queen Kapiʻolani Hotel begins at 3:00 PM, and check-out is at 11:00 AM. A valid government-issued photo ID and a major credit card are required at check-in.

Yes, valet parking is available at Queen Kapiʻolani Hotel for $50 per day (plus tax), subject to availability.

Yes, Queen Kapiʻolani Hotel is pet-friendly. A one-time $250 non-refundable pet fee is required at check-in. Guests may bring up to two pets per room (dogs or cats) with a combined weight limit of 100 lbs.

No, all guest rooms and common areas at Queen Kapiʻolani Hotel are non-smoking. In accordance with Hawaiʻi state law, smoking is not permitted within 20 feet from any building.

Children 17 and under stay free. Guests 18 and over will incur an extra person charge of $55 + tax per day for the 3rd and 4th adult in the room. If a rollaway bed is needed, an additional $55 + tax per day fee applies.

We are happy to accommodate group bookings and special events through our Sales & Catering Department. To inquire, fill out an RFP or call 1 (808) 931-4424.

Queen Kapiʻolani Hotel offers daily fitness and entertainment programming both on and off-site. Waikīkī is home to stunning beaches, outdoor adventures, shopping, and dining, and our team is happy to help you explore.

For concierge services, reach out to our Concierge Desk at (808) 931-4412.

Queen Kapiʻolani Hotel is approximately 10 miles from the airport.

While the hotel does not provide direct airport transfers, we recommend Island Express Shuttle as our preferred transportation company. To reserve your shuttle transfer, click here.

The credit card on file must match the name on the reservation. If you wish to pay for someone else’s stay, we advise you to mail a cashier’s check (no personal checks) or wire transfer. This policy applies to F.I.T. (Flexible Independent Traveler) bookings only.

For further assistance, please contact our Reservations Team at (808) 931-4420.